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Care Coordination at Crossroads

At Crossroads, our mission is to improve health equity and deliver superior outcomes for individuals with substance use disorders. We achieve this in part through our Care Coordination services. Our dedicated care coordinators work closely with you to ensure you receive comprehensive support, address your immediate treatment needs and identify the broader factors that influence your overall health and well-being.

What is Care Coordination?

Care coordination is a personalized service that helps you navigate the complex healthcare system, ensuring you have access to the resources and support necessary for a successful recovery. At Crossroads, our care coordinators work with each patient to develop an individualized care plan, linking them with vital services such as:
  • Medical care and specialty referrals;
  • Behavioral health support and counseling;
  • Access to housing, employment and social services;
  • Medication management and adherence support; and
  • Connection to community resources for food, transportation and childcare.

Addressing the Social Determinants of Health

We recognize that many factors outside of clinical care impact your ability to recover from substance use disorders. These factors, known as the social determinants of health, are crucial in shaping overall health outcomes. At Crossroads, we work to address these determinants through our care coordination efforts, focusing on:
  • Economic Stability: We connect you with job training programs, employment resources and financial assistance to help you achieve greater economic security.
  • Housing Security: Stable housing is a critical component of recovery. Our team works with housing organizations and community shelters to help patients find safe, reliable accommodations.
  • Access to Healthcare: Patients often require additional medical care beyond substance use disorder treatment. We assist you with navigating insurance, scheduling appointments and securing transportation to ensure that all aspects of your health are managed.
  • Social and Community Support: Isolation can be a significant barrier to recovery. Our care coordinators link patients with peer support, community resources and social services that help you build a strong support network.
  • Education and Access to Resources: We work to improve health literacy and provide you with information about your condition and treatment options, empowering you to take control of your health.

Our Mission: Improving Health Equity

At the heart of Crossroads’ Care Coordination services is our mission to improve health equity for all patients. We believe that every person, regardless of their background or circumstances, deserves access to quality healthcare and the opportunity to recover from substance use disorder. By addressing social determinants of health and connecting you to a wide range of services, we work to break down barriers to care and create better, more equitable outcomes.

How Care Coordination Helps You

At Crossroads, our care coordinators are your advocates. They help manage the complexities of treatment, connect you to vital resources and ensure you receive the support necessary for sustained recovery. Our team works with you through ongoing communication and collaboration to address every aspect of your health, empowering you to achieve lasting recovery and well-being.

Let us help you navigate your recovery journey. With the proper support, we are confident you can make meaningful strides toward better health and lasting recovery.