About our Founder and CEO, Rupert McCormac IV, MD
Upon graduation in 2003, Dr. McCormac took a position as a psychiatrist at a local hospital. As fate would have it, just as he graduated and joined the hospital staff, the federal government finally approved Suboxone. This allowed physicians for the first time in our country’s history to treat those suffering from opioid use in an outpatient, office-based setting. Learning of this important development, Dr. McCormac convinced the administration of the hospital to dedicate a small office where he could treat patients suffering from opioid use after hours on a volunteer basis. He treated each patient with this innovative, life-saving medication, in combination with supportive counseling. All of this was done under the basic principle of treating others with the respect and genuine empathy all individuals deserve.
In 2005, Dr. McCormac left this hospital position to focus full-time on helping people get their lives back from substance use disorders. He founded Crossroads with a relentless guiding principle to do things differently, given a core belief and observation that the addiction medicine system was severely flawed. It is this value of “doing things differently” that has led Crossroads to continuously innovate and improve, assuring our care model delivers the most convenient, comprehensive, high-quality care for substance use disorders.
Under Dr. McCormac’s leadership, Crossroads now has over 100 locations across 9 states. Treating over 25,000 patients per month, Crossroads is helping those who need it, when and where works best for them!
About Crossroads
Since 2005, Crossroads has been at the forefront of treating patients with substance use disorder (SUD). Currently operating 100+ centers across nine states, we are a family of doctors, nurse practitioners, counselors and professionals dedicated to providing the most accessible and highest quality treatment options to combat the growing substance and opioid use disorder epidemic.
We create individualized treatment plans that use evidence-based medication-assisted treatment (MAT) and behavioral health therapies to help those with SUD pave their paths to recovery. The outcomes are often life-saving and lead to significantly improved lives for our patients, their families and their communities.
Our Mission is Focused
We exist to improve health equity in order to create superior outcomes for those with substance use disorders.
Our Vision is Clear
To provide the most convenient, comprehensive, high-quality care.
Our Culture and Values
Our culture is based on one simple tenet: we will treat others as we would like to be treated—with respect and empathy.
Our INSPIRE culture sets us apart in how we interact with patients, our communities and each other. The word INSPIRE serves as an acronym that articulates the seven characteristics that are the foundation of our culture.
Intuition
We try to think ahead and prepare for what patients and other members of our team may need before they ask. This includes everything from considering our patients’ preferences when scheduling appointments to filling in for a teammate who is busy with a patient.
Nuture
We provide an environment for our patients where they feel cared for and encouraged. We may push our patients outside of their comfort zones to help them grow, but we always do so in a manner that demonstrates support and guidance.
Speak
Communication is key in any place of employment. It’s critical that we constantly speak to our patients and reach out to each other to cut down on any confusion.
Perception
While we can’t always control what people think of us, managing perceptions is an important part of what we do. We do this by educating the public and being mindful of how we present ourselves to patients, to each other and to the community.
Interdependence
We have learned that the best way to help patients is to work together as a team. We use the word “we” because the nature of our treatment program is a team effort.
Respect
Our goal is to be respectful in every interaction–even when we are not treated with respect. Our patients have chosen the difficult path of recovery and that alone is worth respecting.
Empathy
Empathy is at the core of our mission. It is important that we all strive to put ourselves in each other’s shoes.
INSPIRE is not just what we do, it’s who we are. It is how we demonstrate our commitment to customer service, our mission and our commitment to each other. Treating our patients with compassion and respect is central to what we stand for.